| P1 Tickets | P2 Tickets | P3 Tickets | |
|---|---|---|---|
| Level 0 | 24x7x365 Hours support Email ID: support@netforchoice.com Helpdesk team will provide the Ticket # for your request. |
||
| > 30 Min. | > 2 Hrs. | > 8 Hrs. | |
| Level 1 | Helpdesk Team Email ID: support@netforchoice.com Tel: 0120 - 4578842 / Mob: +91 - 8766177177 |
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| > 1 Hrs. | > 4 Hrs. | > 8 Hrs. | |
| Level 2 | Mr. Nilesh Kumar – Senior Engineer Email ID: nilesh.kumar@netforchoice.com Mob: +91 - 8578070549 |
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| > 4 Hrs. | > 8 Hrs. | > 16 Hrs. | |
| Level 3 | Mr. Masood Naaz Ahmad - Team Lead & Asst. Manager Email ID: masood@netforchoice.com Mob: +91 - 8279402307 |
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| > 4 Hrs. | > 8 Hrs. | > 16 Hrs. | |
| Level 4 | Mr. Sameer Yadav - Head IT Service Delivery Email ID: sameer.yadav@netforchoice.com Mob: +91 - 9560294445 |
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| > 16 Hrs. | > 32 Hrs. | > 48 Hrs. | |