NetForChoice Solutions Pvt. Ltd.

9607 Custer Rd Suite 516, Dallas, Texas, US-75025
B-11, 2nd Floor, Sec 64, Noida, India-201301
US Sales: +1 (888)526-4488 | +1 469 606 0059
India Sales: 011-79455455

SERVICE  DELIVERY -  ESCALATION MATRIX
P1 Tickets P2 Tickets P3 Tickets
24x7x365 Hours support 24x7x365 Hours support 24x7x365 Hours support
Level 0
URL :http://support.netforchoice.com; Email : helpdesk@netforchoice.com URL : http://support.netforchoice.com; Email : helpdesk@netforchoice.com  URL : http://support.netforchoice.com; Email : support@netforchoice.com
Ph. No: +91-120-4578842 Ph. No: +91-8700218308 Ph. No: +91-9899484865
Helpdesk team will providethe Ticket # for your request. Helpdesk team will provide the Ticket Helpdesk team will provide the Ticket
# for your request. # for your request.
> 30 Min. > 2 Hrs. > 4 Hrs.
Level 1 Operations Manager (24*7)
Email ID: helpdesk@netforchoice.com
Operations Manager (24*7)
Email ID: helpdesk@netfprchoice.com
Operations Manager (24*7)
Email ID: helpdesk@netforchoice.com
Ph. No: +91-9963455247 Ph. No: +91-9963455247 Ph. No: +91-9963455247
040-46474747, Extn:2587 040-46474747, Extn:2587 040-46474747, Extn:2587
> 1 Hrs. > 4 Hrs. > 8 Hrs.
Level 2 Mr. Hasan Mahmood Manager - IT Mr. Hasan Mahmood Manager - IT Mr. Hasan Mahmood Manager - IT
Email ID: hasan@netforchoice.com Email ID: hasan@netforchoice.com Email ID: hasan@netforchoice.com
Ph. No: +91-8700218308 Ph. No: +91-8700218308 Ph. No: +91-8700218308
> 4 Hrs. > 8 Hrs. > 16 Hrs.
Level 3 Mr. Puspendra Kumar - Service Delivery Manager Mr. Puspendra Kumar - Service Delivery Manager Mr. Puspendra Kumar - Service Delivery Manager
Email ID: puspendra.kumar@netforchoice.com Email ID: puspendra.kumar@netforchoice.com Email ID: puspendra.kumar@netforchoice.com
Ph. No: +91-9899484865 Ph. No: +91-9899484865 Ph. No: +91-9899484865
> 8 Hrs. > 16 Hrs. > 24 Hrs.
Level 4 M. Sameer Yadav M. Sameer Yadav M. Sameer Yadav
Head IT - Service Delivery Email ID: sameer.yadav@netforchoice.com
Ph. No: +91-9971344456
Head IT - Service Delivery Email ID: sameer.yadav@netforchoice.com
Ph. No: +91-9971344456
Head IT - Service Delivery Email ID: sameer.yadav@netforchoice.com
Ph. No: +91-9971344456
> 16 Hrs. > 32 Hrs. > 48 Hrs.
Level 5 Mr. Tarun Gupta - Account Head Mr. Tarun Gupta - Account Head Mr. Tarun Gupta - Account Head
Email ID: tarun.gupta@netforchoice.com Email ID: tarun.gupta@netforchoice.com Email ID: tarun.gupta@netforchoice.com
Ph. No: +1-800-213-9768 Ph. No: +1-800-213-9768 Ph. No: +1-800-213-9768