Support Contracts

Semi Dedicated Support Plan

If you are emerging hosting provider and like to give quality support for your clients at affordable costs?

Then go with our Semi-dedicated team, All Services will be identical as like Dedicated Support expect our Admins will work for 2 clients simultaneously.

Semi-Dedicated Level 3 Team (4 Admins) – $1200/Month ($300 per tech)

Services Provided Dedicated Team
Delivery model Exclusive
No of clients per team 2
No of tickets Unlimited
No of Servers Unlimited
Response time <20 min
Resolution time <2 Hours
Medium of communication <2 Hours
Server security checks Daily
24×7 monitoring Yes
Help desk support Yes
Pre sales support Yes
15 days trial period Yes
Backup Maintenance Yes
Transparent Support Yes
Emergency Recovery Yes
Migration Support Yes
Personalized Response Yes
Live Chat Limited
Specialized Training Yes