Netforchoice offers a variety of great online resources to help you find the answers you are looking for. These include the Knowledgebase and the PDF documentation. As a Netforchoice customer, you benefit from friendly standard support with clearly defined guarantees and commitments. Via the Netforchoice email ticket system or by simply giving us a call, you can address questions you do not find an answer to in the Knowledgebase.
For specific guarantees and/or commitment levels, preferred support handling, guaranteed response times or outside business hours support, Netforchoice offers the following attractive Premium Support Contracts. Thus, in business critical situations, Premium Support Contract holders make sure they’ve got the assistance they require exactly when needed. Pricing is available upon request.
High level guarantees and commitments
Dedicated phone number and extended support hours
Dedicated Senior Support Team
Preferred Support Handling
Guaranteed Response Time
Priority Escalation (ticket escalation option)
Proactive Filter Monitoring and Performance Optimization
Our mission-critical enterprise servers are generally fault tolerant and make use of customized hardware and software with low failure rates to maximize server uptime.
|Standard Support Contract||Premium Support Contract||24/7 Premium Support|
|Support Availability||Business Days, M-F 09:00 - 18:00 CET||Extended Support Hours, M-F 05:00 - 21:00 CET||24x7x365|
|Email Ticket Support||Yes||Yes||Yes|
|Phone Support||Yes||Dedicated number||Dedicated number|
|Filter Software Monitoring 24/7||Yes||Yes||Yes|
|Guarantees & Commitments||On best-efforts basis||Medium-level||High-level|
|Guaranteed Response Times||-||Yes||Yes|
|Priority Escalation||-||Ticket escalation button||Ticket escalation button|
|Premium Proactive Monitoring
& Performance Optimization
|24/7 Emergency Phone Support*||-||-||Yes|