Support Contracts

Dedicated Support plan

If you are having "n" number of Dedicated Servers (May be a OpenVZ/Xen/KVM nodes or shared servers or plain dedicated servers) and like to provide quality support for your clients? Then this plan will suit you perfectly.

Under this plan, Ping4support merely acts as an extension to your office where our engineers are part of your staff, but just in another place. So, it will reduce your support and infrastructure costs. Dedicated support services from Ping4support helps you save on employee and infrastructure costs – and spare you the effort on hiring, training and administering the support staff.

No restrictions on number of tickets and servers counts.

All L1-L3 issues will be addressed.

Basic Pre-sales/sales and live chat supported.

Dedicated Level 3 Team (4 Admins) – $2000/Month ($500 per tech)

Services Provided Dedicated Team
Delivery model Exclusive
No of clients per team Exclusive
No of tickets Unlimited
No of Servers Unlimited
Response time <20 min
Resolution time <2 Hours
Medium of communication <2 Hours
Server security checks Daily
24×7 monitoring Yes
Help desk support Yes
Pre sales support Yes
15 days trial period Yes
Backup Maintenance Yes
Transparent Support Yes
Emergency Recovery Yes
Migration Support Yes
Personalized Response Yes
Live Chat Unlimited
Specialized Training Yes