Team of Live Chat Supporters

The technical support crew consists of certified engineers who do not wish to engage in sales or billing. They can, however, in an emergency, if the policies and FAQs are adequately recorded, but only on a daily basis. A billing and sales chat team, on the other hand, may also handle L1 support. All of our billing staff, albeit not required, receives in-house training aimed at improving our employees' skills, and such billing staff can also manage L1 technical discussions. However, their investigative abilities will be restricted.